Customer Service Specialist(Alexandria,Egypt)
Are you someone who thrives on communication, organization, and the joy of helping others? Do you dream of working in a role where every day brings new challenges, new faces, and real opportunities to make a difference? If so, then this opportunity might just be what you’ve been searching for.
In a world where customer experience can make or break an organization, being on the frontlines of service is not just a job—it’s a responsibility, a passion, and a powerful way to impact lives. Now imagine doing that in one of the most respected and globally connected nonprofit organizations in the region. That’s what Amideast offers.
Since its establishment in 1951, Amideast has stood as a bridge between cultures, a hub of opportunity, and a launchpad for thousands of students, professionals, and dreamers across the Middle East and North Africa. With its strong presence and deep commitment to education, training, and international collaboration, Amideast doesn’t just offer jobs—it offers careers that matter.
Now, the Alexandria office of Amideast is looking for a Customer Service Specialist—a motivated, detail-oriented, and people-focused individual ready to represent the organization’s values on the ground. This is your chance to be part of a professional team, work in a multicultural environment, and play an essential role in guiding clients toward educational opportunities that can change their lives forever.
This role is not only about answering questions or booking courses. It’s about being the face of Amideast. It’s about connecting with students, parents, professionals, and international partners with a spirit of excellence and empathy. It’s about problem-solving, multitasking, learning new systems, and constantly striving to improve the experience of everyone who walks through the door.
Whether you’re a fresh graduate eager to enter the world of professional customer service or someone with experience looking to take the next meaningful step, this position opens the door to a vibrant and fulfilling career path. You’ll be trained, supported, and challenged in all the right ways—growing your skills while making a lasting difference.
So, if you’re based in Alexandria, passionate about service, and ready to be part of something bigger than yourself, keep reading. This could be the opportunity that transforms not only your career—but your life.
Job Description:
The Customer Service Specialist at Amideast Alexandria plays a vital role in shaping the first impression and overall experience of clients and visitors. This position is at the heart of daily operations, where professionalism, accuracy, and a service-first mindset are essential.
The role involves directly interacting with walk-in customers, handling inquiries, and guiding them through Amideast’s services such as English language programs, test preparation courses, and cultural exchange opportunities. The specialist is responsible for processing course and test registrations, managing customer data using a CRM system, issuing vouchers, and maintaining book inventories and sales.
Additionally, the Customer Service Specialist promotes Amideast’s programs by phone, email, and messaging apps, helping meet monthly sales targets. The position also includes administrative responsibilities like preparing reports, analyzing customer feedback, handling payments, and coordinating with other departments. Class visits and client retention are important parts of the role, as is supporting the certification and accreditation process.
Ultimately, this role requires a high level of attention to detail, problem-solving ability, and a warm, professional attitude. It’s ideal for individuals who enjoy communication, multitasking, and working in a mission-driven environment where every interaction can open the door to a life-changing educational opportunity.
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Job Benefits:
Working as a Customer Service Specialist at Amideast offers far more than just a stable job—it’s a stepping stone into a career full of growth, purpose, and international exposure. This position provides a unique opportunity to join a globally respected nonprofit organization that has been a leader in education and cultural exchange for over 70 years.
One of the most valuable aspects of the role is the comprehensive training and continuous professional development that Amideast provides. You’ll gain hands-on experience in customer service, data management, sales, and communication—all while working with a dynamic, multicultural team. The use of modern CRM systems and direct coordination with various departments enhances your technical and interpersonal skills, preparing you for long-term career success.
Amideast fosters a collaborative and supportive work environment, where your ideas are welcomed and your achievements are recognized. The job also offers a clear structure for performance evaluation and promotion, allowing dedicated employees to move forward in their careers.
Moreover, the role offers the personal satisfaction of helping people pursue life-changing opportunities—whether through language training, test preparation, or cultural exchange programs. Every day, you get to be part of someone’s journey toward academic or professional success.
Additional benefits may include:
Competitive salary with performance-based incentives.
Exposure to international standards of work and customer service.
Opportunities to attend workshops, seminars, and events.
A healthy work-life balance and a respectful workplace culture.
Joining Amideast means becoming part of something meaningful—an organization that doesn’t just serve communities, but empowers them.
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